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audrey111's avatar
audrey111
Explorer | Level 3
3 years ago

Use dropbox on Mac and Windows virtual environment (Parallels)

Hello, 

 

I have a MacBook Air version macOS Monterey 12.5.1 with a chip M1. 

I have downloaded and installed the Dropbox app on my Mac, but I can't see it on my Windows environment with Parallels desktop. 

How can I use the Microsoft files on Dropbox on the Windows virtual environment? 

 

Thanks for your help

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I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and battery life has been dreadful as a result.

\n

 

\n

Anyone else experiencing this?

\n

 

\n

All my files are fully synced so I have no clue what files Dropbox keeps re-syncing and why over and over again. I've rebooted, turned Dropbox on and off. Pretty much everything I can think of other than deleting and reinstalling the desktop app. 

\n

 

\n

Any suggestions? Thanks.

","body@stringLength":"622","rawBody":"

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and battery life has been dreadful as a result.

\n

 

\n

Anyone else experiencing this?

\n

 

\n

All my files are fully synced so I have no clue what files Dropbox keeps re-syncing and why over and over again. I've rebooted, turned Dropbox on and off. Pretty much everything I can think of other than deleting and reinstalling the desktop app. 

\n

 

\n

Any suggestions? Thanks.

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High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)","moderationData":{"__ref":"ModerationData:moderation_data:548820"},"body":"

Dropbox is the largest single energy consumer on my laptop. Historically I close it when I'm on battery, however this is not ideal because it is a bit annoying and because it stops sync until reopened. It doesn't seem like there's any intrinsic reason it needs to use so much energy while idle, and fixing that would be a small improvement for every Dropbox user.

\n

 

\n

\n

 

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Hey there, afrey25, I'd be happy to have a closer look into this for you! 

Keep in mind that the Beta version of the Dropbox app could be contributing to high CPU usage and not ease the issue. What is the current version you're using?

Feel free to hover your mouse over the Dropbox icon near your WiFi, and let me know. 

Have you taken a look at  this Help Center article? 

Thank you very much!

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Thanks, Megan.

 

I just checked my current version and it's v143.4.4161. I don't think I'm signed up for beta versions of the Dropbox app on Mac.

 

It's the oddest thing. Dropbox app will show that everything is synced (\"Your files are up to date\") and it will sit there for a minute or two and then it will just start syncing files again. Some times it will just say \"Syncing...\" and other times it will say \"Syncing 20 files\" or \"Syncing 128 files\" and just keep changing the number. Eventually it will say everything is up to date again. Nothing is changing with my files or folders.

 

Also I took a look at the help article you linked to. I tweaked a couple settings based on the article recommendations, but there shouldn't be any issues with my files or anything else listed in the article. The only thing I haven't done is uninstall and reinstall.

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I have got the exact same problem, (Dropbox app will show that everything is synced (\"Your files are up to date\") and it will sit there for a minute or two and then it will just start syncing files again. Some times it will just say \"Syncing...\" and other times it will say \"Syncing 20 files\" or \"Syncing 128 files\" and just keep changing the number. Eventually it will say everything is up to date again. Nothing is changing with my files or folders.).

 

And then the fans kick in with tremendous CPU usage. It all started when Dropbox autoupdated to 144.4.4491. I am on Monterey 12.2.1. I have done all troubleshooting steps, it is clearly a Dropbox bug. 

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Megan It appears a lot of us are having this issue. Have you or Dropbox been able to look into this further? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"121","kudosSumWeight":1,"postTime":"2022-03-18T14:30:50.720-07:00","lastPublishTime":"2022-03-18T14:30:50.720-07:00","metrics":{"__typename":"MessageMetrics","views":2224},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:583880/message:584631","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDU4NTQ5Niw1ODU0OTY","node":{"__ref":"ForumReplyMessage:message:585496"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:585496":{"__typename":"ModerationData","id":"moderation_data:585496","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:585496":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:585496","revisionNum":1,"uid":585496,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:584631"},"conversation":{"__ref":"Conversation:conversation:583880"},"subject":"Re: High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)","moderationData":{"__ref":"ModerationData:moderation_data:585496"},"body":"Hello everyone, happy Tuesday! \n
\n
First of all, thank you for reporting this, I appreciate your time. \n
\n
If all of you can \nopen a ticket about what you mentioned, that'd be awesome. If you're having any trouble doing so, I'm here to help you open one, just give me a shout. \n
\n
In any case, feel free to reply back to me with your ticket number, so I can locate it on our system. \n
\n
Keep me posted!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":19,"postTime":"2022-03-22T14:46:26.011-07:00","lastPublishTime":"2022-03-22T14:46:26.011-07:00","metrics":{"__typename":"MessageMetrics","views":2053},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:583880/message:585496","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1172324":{"__typename":"User","id":"user:1172324","uid":1172324,"login":"giryaev","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-11T18:53:42.662-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:44"},"entityType":"USER","eventPath":"community:mxpez29397/user:1172324"},"ModerationData:moderation_data:584483":{"__typename":"ModerationData","id":"moderation_data:584483","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:584483":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1172324"},"id":"message:584483","revisionNum":1,"uid":584483,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:583880"},"conversation":{"__ref":"Conversation:conversation:583880"},"subject":"Re: High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)","moderationData":{"__ref":"ModerationData:moderation_data:584483"},"body":"

I have exactly the same problem. At the same time, I noticed that for files that were in the status of \"online only\", now the size is not shown.

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I am having trouble with my iMac slowing down to the point of being unusable.  Seemingly without warning I will get beachballs while I am working. Sometimes I can switch to another app which seems to work fine, and sometimes it seems to drag down the entire system. 

 

According to Activity monitor, the CPU usage is frequently very high, and frequently up near or even over 100%.  

 

I boot from an external SSD.  I have my dropbox files stored on another external SSD.  That SSD is large enough to hold all of my dropbox files.  I have Smart Sync turned on.  I tried to turn it off but a kernel panic hit when I started to do that.  Maybe it was unrelated, I don't know.  Is there a downside to turning Smart Sync off?

 

Any other ideas?

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I am also experiencing this issue since update MacOS.

MacBook Pro 15\", Intel i7

MacOS Monterey version 12.3

Dropbox v144.4.4491

 

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As I mentioned, I have my dropbox folder on an external SSD that is large enough to hold all of my files.  I turned Smart Sync off yesterday, and I have not had the extreme problems I was having before.  That is, the computer has not frozen.

 

Activity Monitory shows the CPU% has been hovering around 100% for the last hour, and I have seen it as high as 237.5% in the past few minutes.  I have not added anything to the dropbox folder, so I have no idea what it might be thinking about.

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I've got a 16-inch MBP 2021 w/M1 Pro CPU and am not sure if I'm on the beta or not but my version is 145.3.4888. I'm not experiencing any of these issues on 12.3 but I noticed that everyone in this thread is using version 144? I keep all my files local which is another difference.

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I activated beta software (log onto the website and opt in under settings), and my system updated to v.145.3.4888. In the few hours since then there seems to be less Dropbox-related CPU activity, my fan isn't on all the time, and my battery is holding a charge for longer.

So I'm keeping my fingers crossed this addressed the issue. Will keep an eye on it over the next few days of heavier use and see how it goes.

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Dropbox is draining my battery","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"42","kudosSumWeight":0,"postTime":"2022-04-15T00:10:36.691-07:00","lastPublishTime":"2022-04-15T00:10:36.691-07:00","metrics":{"__typename":"MessageMetrics","views":1780},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:583880/message:590895","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDU5MjE3MSw1OTIxNzE","node":{"__ref":"ForumReplyMessage:message:592171"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:592171":{"__typename":"ModerationData","id":"moderation_data:592171","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1536438":{"__typename":"User","id":"user:1536438","uid":1536438,"login":"pavel6","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-20T15:48:32.626-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1536438"},"ForumReplyMessage:message:592171":{"__typename":"ForumReplyMessage","uid":592171,"id":"message:592171","revisionNum":1,"author":{"__ref":"User:user:135160"},"readOnly":true,"repliesCount":11,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:590895"},"conversation":{"__ref":"Conversation:conversation:583880"},"subject":"Re: High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)","moderationData":{"__ref":"ModerationData:moderation_data:592171"},"body":"

Same here. Support ticket opened.

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I have had this issue since the 12.3 update.  Dropbox is essentially unusable on my work machine, because even when not syncing it maintains 99% on at least 1 core in activity monitor.  I have excluded 100% of my workplace share folders in hope to be able to access my personal files, but I have to leave the agent off until I can leave the room.  Once it's on the fan is at 100% even when it's doing nothing.

 

Let me point out that I have been subscribed with a Pro account personally since 2011.  I use dropbox on M1 macs, a Mac Pro and linux systems and have never had more than a nuisance type issue with syncing.  The current state is unacceptable.

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Same problem here. This is an ongoing problem, not a new one. Hopefully Dropbox will find a fix – we are thinking of changing to a different data storage solution

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I don't know if it would help but is your outgoing transfer speed slowed?

 

If you go into Bandwidth | Upload is normally throttled as a default.

 

I always set that to full speed for other sync reasons but if you typically have a bunch of files on the Air to be synced with the cloud it might cause high CPU as the Air is restricted in upload speed.

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As stated in title, my M1 Macbook Air has been running on 100% CPU because of the fileproviderd process. The process disappears once I quit Dropbox, but reappears once I reopen it so I'm assuming something to do with Dropbox itself (seen other problem with fileproviderd here but nothing related to CPU usage). 

 

I have iCloud Drive disabled so Dropbox is the only program which would be using this process. I am currently running on Dropbox v157.4.4808, so any help or an update is greatly appreciated.

 

Thanks

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Hi

 

Was working fine until Monday, 1/2/2023. I tried to set a large folder to be offline available. Was taking way too long, so I instead removed it via selective sync. Folder is gone from my local machine, but Dropbox shows \"syncing\" and fileproviderd is at 100%. Is this going to work itself out or do I need to intervene ? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-01-04T07:55:10.276-08:00","lastPublishTime":"2023-01-04T07:55:10.276-08:00","metrics":{"__typename":"MessageMetrics","views":2082},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:583880/message:648209","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY0ODI1Miw2NDgyNTI","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY0ODI1Miw2NDgyNTI","node":{"__ref":"ForumReplyMessage:message:648252"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:648252":{"__typename":"ModerationData","id":"moderation_data:648252","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:648252":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1605607"},"id":"message:648252","revisionNum":1,"uid":648252,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:648209"},"conversation":{"__ref":"Conversation:conversation:583880"},"subject":"Re: High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)","moderationData":{"__ref":"ModerationData:moderation_data:648252"},"body":"

Killed Dropbox. Killed iCloud drive. Killed Google Drive. Restarted.

Now I have DropboxFileProvider varying between 2% and 120% AND fileproviderd at 104%.

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Hello,

 

Installed Dropbox beta on MacOS preview as well.

 

I have the process DropboxFileProvider consuming 100% CPU.

Enable to access control panel.

 

HELP !!!

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Hey pallyndr, how are you today?

\n

 

\n

I just sent you an email, in order for us to look into this closely.

\n

 

\n

I'll see you there. Cheers! 

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I'm experiencing the same issues (v161.2.3938). fileproviderd eats my CPU alive. MacBook Pro M2.

Further, some apps like QuickLook preview in Finder no longer work correctly as the files aren't really there, they are streamed on demand, but not always?

 

All in all, this new version is borderline unusable. If this doesn't get resolved I'll just move my remaining files to iCloud Drive.

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Same problem here. The process \"dropboxfileprovider\" is constantly using between 90-100% cpu. Now I regret updating dropbox. I'm on an M1 Macbook Pro and dropbox is the only app that is making my computer uncomfortably warm. Any solutions?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2023-03-18T16:36:57.630-07:00","lastPublishTime":"2023-03-18T16:36:57.630-07:00","metrics":{"__typename":"MessageMetrics","views":1751},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:583880/message:669235","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY2OTYwNSw2Njk2MDU","node":{"__ref":"ForumReplyMessage:message:669605"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:669605":{"__typename":"ModerationData","id":"moderation_data:669605","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1652801":{"__typename":"User","id":"user:1652801","uid":1652801,"login":"gavineadie","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-28T19:20:06.695-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1652801"},"ForumReplyMessage:message:669605":{"__typename":"ForumReplyMessage","uid":669605,"id":"message:669605","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:669235"},"conversation":{"__ref":"Conversation:conversation:583880"},"subject":"Re: High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)","moderationData":{"__ref":"ModerationData:moderation_data:669605"},"body":"

Hi virkot, thanks for posting here today! 

\n

 

\n

In regards to your high CPU usage on your device, have you tried contacting our Support, about this? I'd highly suggest that you open a ticket with them.

\n

 

\n

Feel free to send me back the ticket number reference, if you do end up contacting them.

\n

 

\n

Keep me posted!

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With Ventura 13.3, I have the same issue with \"fileproviderd\" using 125% CPU on an M1 MacBook Pro.  I restarted the laptop about 75 minutes ago and the Dropbox menu panel still reports \"starting\".  (Dropbox v171.3.6099)

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Hi Everybody,

\n

 

\n

I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

\n

 

\n

Regards,

\n

Ben

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