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NixC's avatar
NixC
Helpful | Level 6
5 years ago

Getting an Unknown Error when uploading photos to DropBox App (iOS 13.5.1)

I'm trying to upload a photo/s to Dropbox from my iphone (iOS 13.5.1)

I'm doing this from inside the Dropbox App: Plus/Create -> Upload Photos

I'm getting this message:

An Unknown error occured trying to upload photos or videos. Please try again.

 

I don't want to automatically synch all my photos - just want to occasionally upload.

Professional Account; plenty of space on Dropbox.

I've checked phone's setting for Photos and DropBox  but nothing seems to be blocking the upload.

Can anyone help?

Create
Dropbox Plus
Mobile
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  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for getting back to us here NixC!

     

    Can you try reinstalling the Dropbox mobile app to see if that does the trick?

     

    If the error persists, please let me know which version of the mobile app you have installed. 

     

    Keep me posted!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hello NixC, I'd be more than happy to help look into this with you. 

     

    I'll just need a bit more info to make sure that I have a better understanding of your concern. For example:

    • Are you having an issue adding any sort of photo or specific ones? 
    • Have you tried uploading these photos after connecting to a different WiFi network or via cellular data?
    • How much space have you got left on your mobile's storage in general?

    A screenshot (without any personal details) of the error message would also be very helpful. 

     

    Looking forward to hearing back from you!

    • NixC's avatar
      NixC
      Helpful | Level 6
      5 years ago

      Hi Lusil,

       

      My answers and file below

       

      Lusil wrote:

      Hello NixC, I'd be more than happy to help look into this with you. 

       

      I'll just need a bit more info to make sure that I have a better understanding of your concern. For example:

      • Are you having an issue adding any sort of photo or specific ones?  Any photos and now I know any files too.
      • Have you tried uploading these photos after connecting to a different WiFi network or via cellular data? Yes have tried on different Wifi networks and cellular data
      • How much space have you got left on your mobile's storage in general? 200 GB available on phone and 3 TB free on Dropbox.

      A screenshot (without any personal details) of the error message would also be very helpful. 

       

      Looking forward to hearing back from you!

      Thanks for helping out with this - I had planned to use Dropbox predominantly to quickly transfer photos from my phone (apple) t omy desktop (Windows) without using iCloud. At the moment that function isn't working. :thinking: 

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for getting back to us here NixC!

         

        Can you try reinstalling the Dropbox mobile app to see if that does the trick?

         

        If the error persists, please let me know which version of the mobile app you have installed. 

         

        Keep me posted!

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