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Forum Discussion
Getting an Unknown Error when uploading photos to DropBox App (iOS 13.5.1)
I'm trying to upload a photo/s to Dropbox from my iphone (iOS 13.5.1)
I'm doing this from inside the Dropbox App: Plus/Create -> Upload Photos
I'm getting this message:
An Unknown error occured trying to upload photos or videos. Please try again.
I don't want to automatically synch all my photos - just want to occasionally upload.
Professional Account; plenty of space on Dropbox.
I've checked phone's setting for Photos and DropBox but nothing seems to be blocking the upload.
Can anyone help?
- Lusil
Dropbox Staff
Hello NixC, I'd be more than happy to help look into this with you.
I'll just need a bit more info to make sure that I have a better understanding of your concern. For example:
- Are you having an issue adding any sort of photo or specific ones?
- Have you tried uploading these photos after connecting to a different WiFi network or via cellular data?
- How much space have you got left on your mobile's storage in general?
A screenshot (without any personal details) of the error message would also be very helpful.
Looking forward to hearing back from you!
Hi Lusil,
My answers and file below
Lusil wrote:Hello NixC, I'd be more than happy to help look into this with you.
I'll just need a bit more info to make sure that I have a better understanding of your concern. For example:
- Are you having an issue adding any sort of photo or specific ones? Any photos and now I know any files too.
- Have you tried uploading these photos after connecting to a different WiFi network or via cellular data? Yes have tried on different Wifi networks and cellular data
- How much space have you got left on your mobile's storage in general? 200 GB available on phone and 3 TB free on Dropbox.
A screenshot (without any personal details) of the error message would also be very helpful.
Looking forward to hearing back from you!
Thanks for helping out with this - I had planned to use Dropbox predominantly to quickly transfer photos from my phone (apple) t omy desktop (Windows) without using iCloud. At the moment that function isn't working. :thinking:
