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joedematteo77's avatar
joedematteo77
New member | Level 2
2 years ago

Fraudulent charges and no customer service

Hello,     I noticed on my bank statement that there are dropbox charges for 11.99$ per month associated with an email address that is not mine.  Since I do not have an upgraded account I cannot ge...
Dropbox Basic
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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