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pixiupl's avatar
pixiupl
Helpful | Level 7
9 months ago

Folders not uploadable

Im too furious to write clear way. The issue Im facing constitues as solid ground for civil action against Dropbox for not delivering what they promised/took money for.   Once logged in, click on U...
Dropbox Plus
upload
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey pixiupl - sorry to hear you're having issues with this.

 

May I ask how large is the folder you're trying to upload? I'm only asking as there's a size limit for uploads on the website.  

 

If you ensured that the folder is within the limit, you could try clearing your browser's cache or using another browser to perform the folder upload. 

 

Let us know how it goes!

pixiupl's avatar
pixiupl
Helpful | Level 7
9 months ago

hey Walter thank for quick reply 🙂

 

Folder I want to upload is just under 10MB so not much.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for clarifying that for me pixiupl 

     

    Did you get the chance to give my suggestions a go yet? 

    • pixiupl's avatar
      pixiupl
      Helpful | Level 7
      9 months ago

      Walteryes, Ive done what you asked for.

       

      Firefox: logged to dropbox and am presented with directory listing. Am able to browse my (online) files,  up(down)load, regroup, create folders etc. But NOT upload folders

       

      Brave/Chrome/Safari: absolutely same odd behaviour.

       

      Listen Walter, I truly understand your willingness to help and appreciate it, but this issue is REALLY showstopper to me. As such Im are looking for new cloud storage. Kindly ask for full refund. This is the end of it. Refund, let us export our data, and then I will be gone.

       

      This has been awesome 15 years of me using DropBox. Ive been with you from your beginings. Its time to move on.

       

      EDIT: I just cancelled my subscription through Google Play Store

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        I'm sorry to hear about your experience, pixiupl.

         

        If you'd like to pursue a refund, you can contact our support team directly through this page, as we do not handle such sensitive, account specific issues on the Community.

         

        Otherwise, we'd be happy to assist you in resolving the issue you're having, if you'd like.

         

        Thanks.

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