You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

vp5's avatar
vp5
Explorer | Level 3
2 years ago

Folders appearing on dropbox app but files are missing.

Hi,   I have folders and files being shared with me but on my drop box app only the folders appear.   Syncing is up to date, in selective sync all available folders are selected (no option fo...
Desktop
Share
Sync
vp5's avatar
vp5
Explorer | Level 3

Hi Hannah, 

 

I can access them from the website as normal.  I am using 1.3.817.1.

 

I can see 

when i hover and my sync status is up to date.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks, vp5. 
 

And just to confirm, the file names do not contain any of the characters listed here, right?

  • vp5's avatar
    vp5
    Explorer | Level 3
    2 years ago
    Nope.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can you also let me know what kind of device you're using? Is it a Windows or a Mac one? and which OS version?

      • vp5's avatar
        vp5
        Explorer | Level 3
        2 years ago
        Windows 11

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!