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xhibit4's avatar
xhibit4
New member | Level 2
8 months ago

Folder name/preview not showing when I post a link on Facebook.

Previously, when I posted a link for a Dropbox picture folder the link itself would post then a moment later a window would appear underneath with the name of the folder. Recently, the link posts but instead of the window with the folder name a generic Dropbox window appears

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  • Jay's avatar
    Jay
    8 months ago

    Hi xhibit4, thanks for bringing this to our attention.

     

    This appears to be how a shared link appears on Facebook, so it would be related to their service.

     

    Have you tried contacting them directly regarding this matter?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi xhibit4, thanks for bringing this to our attention.

     

    This appears to be how a shared link appears on Facebook, so it would be related to their service.

     

    Have you tried contacting them directly regarding this matter?

     

    This will help me to assist further!

    • xhibit4's avatar
      xhibit4
      New member | Level 2
      8 months ago
      Tks for responding I did contact them but have not recieved a response. FB in general never responds to consumer questions.

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