You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
xhibit4
8 months agoNew member | Level 2
Folder name/preview not showing when I post a link on Facebook.
Previously, when I posted a link for a Dropbox picture folder the link itself would post then a moment later a window would appear underneath with the name of the folder. Recently, the link posts but instead of the window with the folder name a generic Dropbox window appears
Hi xhibit4, thanks for bringing this to our attention.
This appears to be how a shared link appears on Facebook, so it would be related to their service.
Have you tried contacting them directly regarding this matter?
This will help me to assist further!
- xhibit4New member | Level 2Tks for responding I did contact them but have not recieved a response. FB in general never responds to consumer questions.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!