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Forum Discussion
Finalizing taking forever
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
Thank you, actually, I did switch from Firefox to Safari and that worked...
Megan
Dropbox Staff
Dropbox StaffHey there, humb1t, let's jump right into this!
I definitely hear where you're coming from about trying the app, or another browser (but let's keep that last one in the back of our minds).
I'd like to ask the total size of these files, and how many files we're talking about. For instance: Is it 50GB or more, and are we talking about 20 files or 20K.
I also want to point out what you mentioned in the "Actual Behavior" which is that the upload follows through when you try to close the laptop, and try to reconnect your network.
Have you ensured that your connection is fast and reliable? I'm simply asking, because that would be a major factor too. Do you maybe use any specific plugins/extensions when using Firefox that could be interfering with this?
I'd be happy to look into this with you!
Hi Megan, thanks for asking — let me answer all your questions 1 by 1.
> I'd like to ask the total size of these files, and how many files we're talking about. For instance: Is it 50GB or more, and are we talking about 20 files or 20K.
It usually for small amount of files (sometimes even 4 PDFs), last time it was 99 files in a size range from 1,9Mb smallest and 68Mb biggest.
> Have you ensured that your connection is fast and reliable? I'm simply asking, because that would be a major factor too.
It's fast and reliable, I am kindly asking you to not try to look for the problem outside of Dropbox web app, because all other applications, even with similar functionality (Google Drive) are working great:
> Do you maybe use any specific plugins/extensions when using Firefox that could be interfering with this?
No, I don't use such extensions or plugins. Moreover, as I described in work-around section, seems like when you close laptop and Wi-Fi module turns off while system is “sleeping”, after resume issue is not there any more. I think there is a bug in Dropbox upload verification system, where it endlessly tries to check if files were uploaded and synchronized correctly, when connection is stable and by some reason stuck in an endless loop.
