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nitin194's avatar
nitin194
Helpful | Level 6
4 years ago

Files not uploading or syncing in android app

For the past 2 days, My android phone app behaving abnormally. Neither it is syncing with the server nor it is allowing me to upload any files to the central server. When I add any files to the dropbox folder in my windows 10 computer it syncs properly but does not show up in my android app. After adding files directly in the app it keeps saying "Waiting to upload...". Please help me to resolve this issue. I do not use offline files on the android device.

Camera uploads
Mobile
Sync
upload
  • nitin194's avatar
    nitin194
    4 years ago

    Dear Walter 

     

    Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey nitin194; thanks for posting on our Community and sorry to hear about this. 

    Can you please let me know if doing this on another wifi network or via cellular data produces the same error? 

    If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.

    Thanks!
    • nitin194's avatar
      nitin194
      Helpful | Level 6
      4 years ago

      Hello Walter 

       

      Thank you so much for responding to this issue. 

       

      Can you please let me know if doing this on another wifi network or via cellular data produces the same error? ==> Same Wifi and Same cellular yes produces the same error.

       

      If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. ==> App version 224.2.6, OS version Android 11, OneUI 3.0

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for the quick follow up nitin194.

        Can you please uninstall the mobile app completely from your phone and re-install it anew?

        Maybe that will do the trick!
  • Jewels1's avatar
    Jewels1
    New member | Level 2
    3 years ago

    Hi, I have set up my phone to sync all of my photos to Dropbox, but nothing seems to be happening. No photos or videos are being uploaded to Dropbox. What am I doing wrong? Please help. Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Jewels1, let's jump right into this! 

       

      Do you use the camera uploads feature on your mobile? 

       

      What is the OS you're using on the device, and what is the Dropbox version installed there? 

       

      Let me know and we'll take it from there! 

      • Jewels1's avatar
        Jewels1
        New member | Level 2
        3 years ago

        Hi Megan,

        Thank you for your help. 

        Yes, I use the Camera Uploads feature on my phone. The OS on my phone is Android Version 11 (Kernel Version).

        Dropbox Version 292.2.2

         

        Many thanks

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