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Forum Discussion
Files not uploading or syncing in android app
For the past 2 days, My android phone app behaving abnormally. Neither it is syncing with the server nor it is allowing me to upload any files to the central server. When I add any files to the dropb...
Walter
Dropbox Staff
Dropbox StaffHey nitin194; thanks for posting on our Community and sorry to hear about this.
Can you please let me know if doing this on another wifi network or via cellular data produces the same error?
If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.
Thanks!
Can you please let me know if doing this on another wifi network or via cellular data produces the same error?
If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.
Thanks!
Hello Walter
Thank you so much for responding to this issue.
Can you please let me know if doing this on another wifi network or via cellular data produces the same error? ==> Same Wifi and Same cellular yes produces the same error.
If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. ==> App version 224.2.6, OS version Android 11, OneUI 3.0
- WalterThanks for the quick follow up nitin194.
Can you please uninstall the mobile app completely from your phone and re-install it anew?
Maybe that will do the trick!Hello Walter
Well, now I am no more able to login to the mobile app. It says to contact support. However, I am able to login to the desktop website.
