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nitin194's avatar
nitin194
Helpful | Level 6
4 years ago

Files not uploading or syncing in android app

For the past 2 days, My android phone app behaving abnormally. Neither it is syncing with the server nor it is allowing me to upload any files to the central server. When I add any files to the dropb...
Camera uploads
Mobile
sync
upload
  • nitin194's avatar
    nitin194
    4 years ago

    Dear Walter 

     

    Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey nitin194; thanks for posting on our Community and sorry to hear about this. 

Can you please let me know if doing this on another wifi network or via cellular data produces the same error? 

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.

Thanks!
  • nitin194's avatar
    nitin194
    Helpful | Level 6
    4 years ago

    Hello Walter 

     

    Thank you so much for responding to this issue. 

     

    Can you please let me know if doing this on another wifi network or via cellular data produces the same error? ==> Same Wifi and Same cellular yes produces the same error.

     

    If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. ==> App version 224.2.6, OS version Android 11, OneUI 3.0

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for the quick follow up nitin194.

      Can you please uninstall the mobile app completely from your phone and re-install it anew?

      Maybe that will do the trick!
      • nitin194's avatar
        nitin194
        Helpful | Level 6
        4 years ago

        Hello Walter 

         

        Well, now I am no more able to login to the mobile app. It says to contact support. However, I am able to login to the desktop website.

         

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