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Forum Discussion

ngb's avatar
ngb
Explorer | Level 4
6 months ago

Files are taking a long time to sync, how can this be fixed?

how long is an exceptionally long time. 9 months long enough? how do we fix it?
Desktop
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi ngb, thanks for bringing this to our attention.

 

What version of your OS and the Dropbox desktop application are you running on your machine?

 

A screenshot showing the number of files trying to sync would be helpful

 

This will help me to assist further!

ngb's avatar
ngb
Explorer | Level 4
6 months ago

macOS Sonoma 14.5.

dropbox v199.4.6287

43,767 items 13.69GB on Mac, 181.2GB on Dropbox (dont know how many files there)

doesn't show sync issues. it gets stuck on indexing forever (months)

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    In the Dropbox folder, do you see any files or folders with the blue syncing icon visible?

    • ngb's avatar
      ngb
      Explorer | Level 4
      6 months ago

      no

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for clarifying that for us ngb 

         

        Have you granted Dropbox full disk access as outlined here? 

         

        Also, have you tried fixing your hard links and permissions as outlined here? 

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