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Forum Discussion

ngb's avatar
ngb
Explorer | Level 4
6 months ago

Files are taking a long time to sync, how can this be fixed?

how long is an exceptionally long time. 9 months long enough? how do we fix it?

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi ngb, thanks for bringing this to our attention.

     

    What version of your OS and the Dropbox desktop application are you running on your machine?

     

    A screenshot showing the number of files trying to sync would be helpful

     

    This will help me to assist further!

    • ngb's avatar
      ngb
      Explorer | Level 4
      6 months ago

      anyone know what the equivalent file/folder is on Mac? done have a .dropbox.cache file on Mac

    • ngb's avatar
      ngb
      Explorer | Level 4
      6 months ago

      macOS Sonoma 14.5.

      dropbox v199.4.6287

      43,767 items 13.69GB on Mac, 181.2GB on Dropbox (dont know how many files there)

      doesn't show sync issues. it gets stuck on indexing forever (months)

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        In the Dropbox folder, do you see any files or folders with the blue syncing icon visible?

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