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Forum Discussion

ngb's avatar
ngb
Explorer | Level 4
6 months ago

Files are taking a long time to sync, how can this be fixed?

how long is an exceptionally long time. 9 months long enough? how do we fix it?
Desktop
Mac
Sync
ngb's avatar
ngb
Explorer | Level 4

macOS Sonoma 14.5.

dropbox v199.4.6287

43,767 items 13.69GB on Mac, 181.2GB on Dropbox (dont know how many files there)

doesn't show sync issues. it gets stuck on indexing forever (months)

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

In the Dropbox folder, do you see any files or folders with the blue syncing icon visible?

  • ngb's avatar
    ngb
    Explorer | Level 4
    6 months ago

    no

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for clarifying that for us ngb 

       

      Have you granted Dropbox full disk access as outlined here? 

       

      Also, have you tried fixing your hard links and permissions as outlined here? 

      • ngb's avatar
        ngb
        Explorer | Level 4
        6 months ago

        ive tried enabling full disk access (it wasn't previously enabled) also fixing hard links and permissions and it doesn't seem to make any difference. the permissions button didn't seem to do anything.

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