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Forum Discussion
Files appear as 0 KB in size when scanning to PDF on my iPhone
Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
Thanks, we can confirm that the issue was located and resolved by the engineering team.
Each time I attempt to scan in a document and upload it as a pdf file it shows as 0Kb and cannot be viewed on my computer.
Jay
Dropbox Staff
Dropbox StaffAs we have a few users with the same experience, could everyone also let me know what OS and Dropbox mobile app version you're running on your device?
- Thanks… I am using iOS 16.6.1, and I just updated my mobile Dropbox today.
Uninstalling the app, restarting device, and reinstalling the app did not fix the issue. Currently on Version 354.2 on OS
Same problem here Jay...I'm on IOS 16.6.1 and just deleted and reinstalled the Dropbox app version 354.2
Also, .png files work it seems to just be the .pdf files that are having issues...
