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leolaurettimusic's avatar
leolaurettimusic
Helpful | Level 6
8 months ago

File Request option missing on macOs after File Provider update

Hello   Since I've updated to File Provider on my MacOs Desktop App, I'm not seeing the 'Request Files' option after right-clicking a folder. I can still request files for each specific folder...
Desktop
File requests
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for posting about this on the forum, leolaurettimusic. 

 

Besides the “Request files” option, are you seeing other Dropbox options in your context menu, like “Share”, “Send a copy” etc? 

 

Besides that, I’d like to know your OS version, as well as the syncing status and app version of your Dropbox app. 

 

Let me know, and we’ll go from there.

  • leolaurettimusic's avatar
    leolaurettimusic
    Helpful | Level 6
    5 months ago

    Hello Nancy, didn't see this here
    SHARE and SEND A COPY are still showing, but the REQUEST FILES disappeared 

    MacOS 14.5 Dropbox v201.4.5552

     

    This issue is still persisting and I still can't access 'request files'

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey leolaurettimusic, would you mind sending us a screenshot of the right-click options you see?

      • leolaurettimusic's avatar
        leolaurettimusic
        Helpful | Level 6
        5 months ago

         

        This happens when I click on a folder

        MacOS 14.5 Dropbox v201.4.5552

         

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