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VJG21's avatar
VJG21
Helpful | Level 5
3 years ago

File Request needs a Dropbox account?

I created a File Request and sent the link to a test email that does not have Dropbox installed.  When I select the link it takes me to Dropbox and asks me to sign in or create an account.  My understanding is you do not have to be a Dropbox user to upload photos when responding to my File Request.  What am I missing here?

 

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File requests
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  • VJG21's avatar
    VJG21
    3 years ago

    Hi Megan,

    Yes, that's the process I used.  Since submitting my post I went back and double-checked the link I used for the file request was correct.  when I did so it worked.  Not sure what the original glitch was but I am good to go now.  Thank you for responding to help out.

     

    Vinnie

     

     

  • VJG21's avatar
    VJG21
    Helpful | Level 5
    3 years ago

    Here's a screenshot of the screen I get when I select the File Request link.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi VJG21, how are you today? 

       

      Just to make sure we're on the same page here, are these the steps you follow when creating your File Request? 

       

      Also, have you tried accessing your link through an incognito tab on your browser, where you're not signed into your Dropbox account? If so, can you send me a screenshot of what you see there? 

       

      Thanks a bunch! 

      • VJG21's avatar
        VJG21
        Helpful | Level 5
        3 years ago

        Hi Megan,

        Yes, that's the process I used.  Since submitting my post I went back and double-checked the link I used for the file request was correct.  when I did so it worked.  Not sure what the original glitch was but I am good to go now.  Thank you for responding to help out.

         

        Vinnie

         

         

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