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VJG21's avatar
VJG21
Helpful | Level 5
3 years ago

File Request needs a Dropbox account?

I created a File Request and sent the link to a test email that does not have Dropbox installed.  When I select the link it takes me to Dropbox and asks me to sign in or create an account.  My unders...
File requests
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  • VJG21's avatar
    VJG21
    3 years ago

    Hi Megan,

    Yes, that's the process I used.  Since submitting my post I went back and double-checked the link I used for the file request was correct.  when I did so it worked.  Not sure what the original glitch was but I am good to go now.  Thank you for responding to help out.

     

    Vinnie

     

     

VJG21's avatar
VJG21
Helpful | Level 5

Here's a screenshot of the screen I get when I select the File Request link.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi VJG21, how are you today? 

 

Just to make sure we're on the same page here, are these the steps you follow when creating your File Request? 

 

Also, have you tried accessing your link through an incognito tab on your browser, where you're not signed into your Dropbox account? If so, can you send me a screenshot of what you see there? 

 

Thanks a bunch! 

  • VJG21's avatar
    VJG21
    Helpful | Level 5
    3 years ago

    Hi Megan,

    Yes, that's the process I used.  Since submitting my post I went back and double-checked the link I used for the file request was correct.  when I did so it worked.  Not sure what the original glitch was but I am good to go now.  Thank you for responding to help out.

     

    Vinnie

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Amazing news VJG21!

       

      Keep an eye out, and if you need anything else, let us know.  Enjoy the rest of your week! 

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