You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
2 months ago

File explorer "not responding" error during move to Dropbox

I was uploading a large amount of files via "move" from my Desktop.  The File Explorer froze and went to "Not responding" part way through and now my files are neither in the original location nor di...
Desktop
Dropbox Basic
Sync
upload
Windows
Blkbelt901's avatar
Blkbelt901
Explorer | Level 4

I'm using Windows 8.1 (this is a really old pc we havent used in a while). 

 

I did manage to find the files in the "Dropbox" folder on my local device after restarting but nothing is uploaded.  And I'm not seeing any sync options.  I reinstalled the desktop app and its not seeing these files from the local at all.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Do you see a small Dropbox icon in your system tray, by the clock, Blkbelt901?

 

If so, please hover over it, to see the sync status of the app.

  • Blkbelt901's avatar
    Blkbelt901
    Explorer | Level 4
    2 months ago

    The icon is completely missing. It claims to be synced when I open the desktop app.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!