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Forum Discussion
Extremely slow uploads using browser
Hey there. I currently use Dropbox for sharing files and upload my files mostly using the desktop app, which uses my full internet connection of 1Gbps, usually easy and no errors.
My main issue: So...
Nancy
Dropbox Staff
Dropbox StaffHey Timothy H.1, can you send me a screenshot of the CPU usage you’re seeing, when uploading files to the Dropbox website?
Also, to clarify, you don't have the desktop app installed on your computer, right?
This has been an issue for me for several months. Sending files ranging from 15-40MB, in folders averaging 30GB in size, through a File Request link is painfully slow. Uploads that would take less than an hour any other cloud service, can easily take 4+ hours or more on Dropbox, still have failed uploads, and the ETA even increases over time.
Locking the computer to let the upload transfer overnight makes things worse. The transfer basically comes to an even slower crawl until you bring focus to the tab again. My most recent upload of ~130GB went from 4000+ minutes to over 7000 minutes when I came back to it in the morning and dropped back down to 2500 minutes. This is ridiculous. Unfortunately, it is something my client uses in their workflow.
CPU usage is in the single digits.
Example folder structure:
VFX_PACKAGE_01 (~25GB parent folder)
/ VFX_01 (~5GB child folder)
VFX_01.1001.exr (~20MB individual files)
VFX_01.1002.exr
VFX_01.1003.exr
etc.
/ VFX_02
VFX_02.1001.exr
VFX_02.1002.exr
VFX_02.1003.exr
etc.
- Jay
Hi skovfx, Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
- Megan
Hey from me too skovfx!
Does this happen on a specific browser, or multiple ones?
I can kinda justify the time if we're talking about a folder approximately 130GB, but when it comes to smaller files, that's a bit odd.
Also, you mentioned that this happens when using a File Transfer. Do you notice the same behavior when uploading content to your account, using the web?
Update on my side, since I posted here asking for help I've bought a new computer and the problem continues. Usually takes 10-15x times longer to upload something to dropbox than other services. My connection is 1gbps up/down. I've tried the following browsers: Edge, Chrome, Firefox and Opera.
This is using Chrome (Version 122.0.6261.112). Also tried incognito with all extensions turned off.
I uploaded a 75GB (2992 files) folder via WeTransfer and that took almost 2 hours this morning.
My 130GB (6401 files) upload via Dropbox was started on Friday evening, ~4:30-5:00PM, and did not complete until Sunday 12:15AM.
When uploading directly to my account, multiple files are uploaded concurrently. A 1.4GB (66 files) folder uploaded in under a minute.
When uploading through a File Requests link, one file is uploaded at a time. The same 1.4GB folder took more than 2 minutes to upload.
- Megan
Hey guys, thanks for all your patience!
We might need to escalate your case, since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?
