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millerjg's avatar
millerjg
Explorer | Level 4
2 years ago

External drive backup stalled and is no longer syncing

external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?

Desktop
Dropbox Backup
Sync
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to see you're having this issue, millerjg.

     

    Are you doing this on a Mac or Windows computer?

     

    What's the sync status and version of the Dropbox app at the moment?

     

    You can hover over your Dropbox icon, to see this info.

     

    Let me know and we'll go from there.

    • Calvin2DBX's avatar
      Calvin2DBX
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi millerjg,

       

      Let me see if I can help you out here.

       

      There should be a status report for the app after you click to expand it, there will be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]"

       

      Let me know what you find!

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