We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

millerjg's avatar
millerjg
Explorer | Level 4
2 years ago

External drive backup stalled and is no longer syncing

external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?
Desktop
Dropbox Backup
Sync
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff

Hi millerjg,

 

Let me see if I can help you out here.

 

There should be a status report for the app after you click to expand it, there will be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]"

 

Let me know what you find!

millerjg's avatar
millerjg
Explorer | Level 4
2 years ago
Syncing
  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi millerjg,

     

    Thanks!

     

    Sorry if you already tried this, but unplug then re-connect the drive, and let's make sure the connection works i.e. you can access the content on the drive from your computer.

     

    If it's still stuck at exactly the same percentage, a screenshot of that is always welcome for any clues we might be able to spot.

     

     

    • millerjg's avatar
      millerjg
      Explorer | Level 4
      2 years ago

      yes, ive tried all that

       

      see screenshot

      • millerjg's avatar
        millerjg
        Explorer | Level 4
        2 years ago
        Can you help me please?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!