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Explorer | Level 3

6 days ago

Error "We have paused your sharing activity. Your files may contain phishing items".

When I try to share a folder I get the following error: "Unable to share file: Error in call to API function /2/sharing/add_folder_member: We have paused your sharing activity. Your files may contain...

Shared Files

Shared Folders

ema252

Explorer | Level 3

6 days ago

Hi Megan and thanks for your reply. Unfortunately I did not receive any email informing me of this suspension. I also checked my spam, but no email arrived. I also tried to read the information at the link you sent me, but I did not find any solution, except to contact support. Can you help me in any way?

Megan

Dropbox Staff

6 days ago

Hi ema252, I just sent you an email!

I'll be happy to continue troubleshooting with you there. Thanks a bunch!

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When I try to share a folder I get the following error: \"Unable to share file: Error in call to API function /2/sharing/add_folder_member: We have paused your sharing activity. Your files may contain phishing items.\" I have tried to find solutions online but nothing seems to work. Can anyone help me? I can't even contact support. Thank you very much

","kudosSumWeight":0,"postTime":"2025-03-20T10:04:07.828-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Share","text":"Share","time":"2019-05-29T00:02:51.609-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Shared Files","text":"Shared Files","time":"2021-06-16T07:39:38.829-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Shared Folders","text":"Shared Folders","time":"2018-07-19T16:11:47.984-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:827368_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":72},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:827368":{"__typename":"Conversation","id":"conversation:827368","solved":false,"topic":{"__ref":"ForumTopicMessage:message:827368"},"lastPostingActivityTime":"2025-03-21T13:29:49.148-07:00","lastPostTime":"2025-03-21T13:29:49.148-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:827368":{"__typename":"ModerationData","id":"moderation_data:827368","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:827368_2":{"__typename":"Revision","id":"revision:827368_2","lastEditTime":"2025-03-20T10:31:09.667-07:00"},"ForumReplyMessage:message:827398":{"__typename":"ForumReplyMessage","id":"message:827398","conversation":{"__ref":"Conversation:conversation:827368"},"author":{"__ref":"User:user:1148275"},"revisionNum":1,"uid":827398,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Error \"We have paused your sharing activity. Your files may contain phishing items\".","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:827398"},"parent":{"__ref":"ForumReplyMessage:message:827381"},"body":"

Hi ema252, I just sent you an email!

I'll be happy to continue troubleshooting with you there. Thanks a bunch!

","body@stringLength":"424","rawBody":"

Hi , I just sent you an email!

I'll be happy to continue troubleshooting with you there. Thanks a bunch!

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Error "We have paused your sharing activity. Your files may contain phishing items".

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