You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
2 years ago

Error Message: There was an issue communicating with your photo library

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  ...
Camera uploads
Dropbox Basic
Dropbox Capture
Error Messages
Mobile
Sync
upload
  • Arkadiy K.'s avatar
    Arkadiy K.
    2 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

BeccaMay's avatar
BeccaMay
New member | Level 2

This is happening to me too.

 

I've tried the same steps too and it's still not working.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for giving that a go, jmcgraw1409! Have you also tried connecting to a different WiFi network, by any chance? I’d like to check if the issue will persist then.

 

BeccaMay, can you please also provide the app version of your Dropbox app, as well as your device’s OS version?

  • Arkadiy K.'s avatar
    Arkadiy K.
    Helpful | Level 7
    2 years ago

    [deleted]

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!