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Forum Discussion
Error Message: There was an issue communicating with your photo library
I am trying to load pictures from my iPhone to Dropbox. I have not had any issues with doing this for years. I have the free basic plan. I sell on eBay and so take hundreds of pictures per week. ...
I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.
This is happening to me too.
I've tried the same steps too and it's still not working.
- Nancy
Dropbox Staff
Thanks for giving that a go, jmcgraw1409! Have you also tried connecting to a different WiFi network, by any chance? I’d like to check if the issue will persist then.
BeccaMay, can you please also provide the app version of your Dropbox app, as well as your device’s OS version?
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