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Forum Discussion
Error Message: There was an issue communicating with your photo library
I am trying to load pictures from my iPhone to Dropbox. I have not had any issues with doing this for years. I have the free basic plan. I sell on eBay and so take hundreds of pictures per week. ...
I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.
Jay
Dropbox Staff
Dropbox StaffHi jmcgraw1409, thanks for bringing this to our attention.
Could you confirm the version of iOS you're running, and the Dropbox app version?
This will help me to assist further!
Sure no problem
iOS Version 16.1.2.
Dropbox app version 310.3.2
- Megan
Hi jmcgraw1409, and just to clarify, do you use the camera uploads feature, to upload content?
Can you try using your cellular data, or a different connection, just to check if everything works smoothly then?
I'm not sure if I understand the cellular data thing (sorry I'm not very tech savvy). When I went to my settings it said that I already had my cellular data turned on. Then when I went back to Dropbox to the photos section where it shows the pictures downloading, it went to a screen and said that my cellular data wasn't on and that I needed to turn it on. So I clicked ok, it took me to a screen where I clicked to turn cellular data on, it loaded a few photos and then stopped again and I got the same error message.
I'm not sure what other connections I would try?
Jena
