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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
6 months ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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OllieMi's avatar
OllieMi
Helpful | Level 5
6 months ago

Why am I getting this message

"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified...."

when I try to open link to an mp4 file, which used to work a few days ago? 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi OllieMi, thanks for messaging the Community!

     

    Is this a shared link that you created from your account, or a shared link that someone else created?

     

    This will help me to assist further!

    • OllieMi's avatar
      OllieMi
      Helpful | Level 5
      6 months ago

      Yes, I created it.

      Can you help?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        No worries, let's try to solve this together. 

         

        Are you only getting errors for this shared link, or for any other new shared links on your account? 

         

        Is the link to a file or folder on your account?

    • OllieMi's avatar
      OllieMi
      Helpful | Level 5
      6 months ago

      Hi Jay,

      I was surprised to see so many people having the same problem. 

      So is Dropbox really "doing" something about it, as the error message stated?

      Rgds

      Ollie

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey OllieMi, thanks for posting here! 

         

        Based on the status page that Ben posted above, it seems this should have been fixed now. 

         

        I'm guessing this isn't the case for you, right? 

         

        Let me know more!

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