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Forum Discussion
Robertson_NC
7 months agoHelpful | Level 5
Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
OllieMi
7 months agoHelpful | Level 5
Why am I getting this message
"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified...."
when I try to open link to an mp4 file, which used to work a few days ago?
- Jay7 months agoDropbox Staff
Hi OllieMi, thanks for messaging the Community!
Is this a shared link that you created from your account, or a shared link that someone else created?
This will help me to assist further!
- OllieMi7 months agoHelpful | Level 5
Yes, I created it.
Can you help?
- Jay7 months agoDropbox Staff
No worries, let's try to solve this together.
Are you only getting errors for this shared link, or for any other new shared links on your account?
Is the link to a file or folder on your account?
- OllieMi7 months agoHelpful | Level 5
Hi Jay,
I was surprised to see so many people having the same problem.
So is Dropbox really "doing" something about it, as the error message stated?
Rgds
Ollie
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