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Forum Discussion
Dropbox synchronization not working with colleagues
I have a problem, some of the people I work with use the dropbox application on a computer, I use the website. When I change something in dropbox or add new folders, they don't see it in their deskto...
Jay
Dropbox Staff
Dropbox StaffHi Ewelina Kol2, thanks for bringing this to our attention.
Are you adding files into a shared folder when using your Dropbox account?
Is this folder shared with those colleagues?
This will help me to assist further!
Yes, I add a folder and it is shared with all users. Except that they have the application on their computers and they can't see these folders from the computer, because when they enter dropbox via the website, they see everything I shared.
- Rich
Super User II
Ewelina Kol2 wrote:
Except that they have the application on their computers and they can't see these folders from the computer, because when they enter dropbox via the website, they see everything I shared.
Make sure the folders aren't using any characters in their name that would be incompatible, which would cause them not to sync. Also, you mentioned OneDrive several times in your original post. I just want to make sure you're referring to Dropbox, not OneDrive. If they have both Dropbox and OneDrive syncing the same files, it will cause problems.
Yes, because they downloaded the application and saved it on OneDrive, I think it's the fault of not synchronizing, am I right?
