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Forum Discussion

Laure Jd's avatar
Laure Jd
Helpful | Level 6
3 years ago

Issue with synchronization

Hello,

 

I've had a new computer for a few months so I installed Dropbox on this new computer but since then my files haven't synchronized properly. I always have over 1,000 files to be synced. I have tried a few things after reading some forums but it is still not working (I don't remember what I tried to do, it was a couple of months ago). I also have One Drive that I use for work so there might be a conflict but I didn't have this issue on my previous computer.

Should I reinstall my Dropbox? I shouldn't lose anything, right?

 

Many thanks in advance,

Laure

  • Hi Megan,

     

    In the end I uninstalled Dropbox completely and installed it from scratch and everything has now synchronized 🙂

     

    Thank you all for your help,

     

    Laure

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi Laure Jd, and thanks for posting on the forum!

     

    As a start, can you let me know what’s the app version of your Dropbox app? 

     

    Also, is there any chance that your desktop app’s trying to sync a large amount of files, in general? Its performance may be affected if you’re trying to sync more than 300k files. 

     

    Keep me posted.

    • Laure Jd's avatar
      Laure Jd
      Helpful | Level 6

      Hi Nancy,

       

      Many thanks for your reply. 

      I downloaded Dropbox from the website, but I don't have the app. I hope it helps.

       

      I don't think there are too many files, and I had never had this issue before. I don't think it should be an issue.

       

      Best,

      Laure

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to jump in here, Laure Jd!

         

        You mentioned that you installed Dropbox, but that you don't have the app? Did you uninstall it from your computer?

         

        If not, the app should still be installed, and it might still be trying to sync your files.

         

        Do you see a small Dropbox icon in your system tray/menu bar

         

        If you do, can you please hover your mouse over it, to see the sync status and version of the app?

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