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Forum Discussion

Laure Jd's avatar
Laure Jd
Helpful | Level 6
3 years ago

Issue with synchronization

Hello,   I've had a new computer for a few months so I installed Dropbox on this new computer but since then my files haven't synchronized properly. I always have over 1,000 files to be synced. I...
Desktop
Sync
  • Laure Jd's avatar
    Laure Jd
    3 years ago

    Hi Megan,

     

    In the end I uninstalled Dropbox completely and installed it from scratch and everything has now synchronized 🙂

     

    Thank you all for your help,

     

    Laure

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Laure Jd, and thanks for posting on the forum!

 

As a start, can you let me know what’s the app version of your Dropbox app? 

 

Also, is there any chance that your desktop app’s trying to sync a large amount of files, in general? Its performance may be affected if you’re trying to sync more than 300k files. 

 

Keep me posted.

Laure Jd's avatar
Laure Jd
Helpful | Level 6
3 years ago

Hi Nancy,

 

Many thanks for your reply. 

I downloaded Dropbox from the website, but I don't have the app. I hope it helps.

 

I don't think there are too many files, and I had never had this issue before. I don't think it should be an issue.

 

Best,

Laure

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to jump in here, Laure Jd!

     

    You mentioned that you installed Dropbox, but that you don't have the app? Did you uninstall it from your computer?

     

    If not, the app should still be installed, and it might still be trying to sync your files.

     

    Do you see a small Dropbox icon in your system tray/menu bar? 

     

    If you do, can you please hover your mouse over it, to see the sync status and version of the app?

    • Laure Jd's avatar
      Laure Jd
      Helpful | Level 6
      3 years ago

      Hi @Hannah,

       

      Oh ok, sorry, yes I still have Dropbox.

      I can see "Dropbox 155.4.5495", "Indexing 1,447 files".

      Many thanks,

      Laure

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Laure Jd, there's a new version of the app that has been released. 

         

        Can you do a quick re-install, please? Also, do you see the number decrease at all? 

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