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robortho's avatar
robortho
Explorer | Level 3
2 years ago

Dropbox stopped syncing 4 days ago

Hi

Using Mac Monterey 12.6.3 on a MacBook Pro (2016).  Have tried quitting Dropbox; pausing sync and restarting my MacBook Pro.  No locked files.  I am unsure as to which cache files to delete - if that is a possible solution.

Thx

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi robortho, thanks for bringing this to our attention.

     

    Could you clarify what you mean by syncing has stopped? 

     

    What is the message in the desktop app when you click the icon in the menu bar?

     

    This will help me to assist further!

    • robortho's avatar
      robortho
      Explorer | Level 3
      2 years ago

      Hi Jay and thx for getting back to me ... finally got it to work by deleting the Dropbox desktop app and re-installing.  It was showing Last Sync 4 Days ago in the Menu Bar and syncing was stalled. All items added to my Dropbox folder had the cloud icon

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey robortho, I'm glad to hear -or read in our case- that everything is back on track! 

         

        If you need anything else, just give us a shout! 

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