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RS2020's avatar
RS2020
Helpful | Level 6
2 years ago

Dropbox Sign Bulk send sign requests not working

Dropbox is Promoting Unlimited Bulk Sing requests. They even added a button called 'Bulk send'. But whatever I do, I don't see the option to send one document to a CSV list.   They even have an ...
Dropbox Sign
  • RS2020's avatar
    RS2020
    2 years ago

    Update 2: (Solved)

     

     

    The Bulk send feature is unlocked (via support) and I managed to send 1100 sign requests in 5 batches of max 250 requests via a CSV export over a period of several hours. Dropbox still has a limit but thanks to Dropbox support (Lyn) I could send every 30min 250 requests. 

     

    I hope this post can help others!

     

    Thanks for the help! 

     

     

     

     

     

     

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Jane , sorry to jump in here.

 

If you've reached out to the team through the link that Walter gave you, do you perhaps have a ticket number from the communication that I can look into?

  • Jane 's avatar
    Jane
    New member | Level 2
    2 years ago

    Ticket 22042606 this is the ticket number that has been worked on but they have now said that its been sent to a team that specialises in this kind of issue (this was sent to me on Friday).  I'm struggling to see why this is classed as an "issue" if it is something that is offered by the application on the sales side.  I've now sent 150 contracts manually as they have to be done! I'm really not happy when its something i've paid close to £500 for 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I totally understand the way you feel, Jane. 

       

      I was able to locate your ticket number in our system, and I’ve left an internal note to our team, so that they can see your Community thread here and get back to you as soon as possible.

      • PaulJ920's avatar
        PaulJ920
        New member | Level 2
        2 years ago

        The same issue, please enable Bulk Send for my account as soon as possible, Ticket 22382420.
        Rather than disabling a key feature we're paying for, maybe some other type of verification can be used other than having to go through the support group, this doesn't seem like a good use of anybody's time.

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