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New member | Level 2

6 days ago

Dropbox public links have been suspended for generating excessive traffic. Now what?

I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox? Why is thi...

Shared Files

Shared Links

Jazdude

New member | Level 2

3 days ago

Jay, please read the test Hannah suggested that worked, and then read my last message.

I am not sharing any links myself. I am trying to download a link sent to me. As suggested by Hannah, I logged out of Dropbox, used incognito mode ( which I don't think was necessary ), and downloaded the exact same file that I have been having problems with. It downloaded just fine and because I wasn't logged in, there was no account to suspend, so that didn't happen either.

The link was shared to me by a client, I get an error any time I try to download the entire folder that was sent to me, so I went through and was downloading the individual folders inside of the folder that was shared directly with me. I was able to download all of the folders and files inside of the folder except for the biggest one. Anytime I would attempt to download the biggest folder it would let me start the download, but at the every end the download would be cancelled and I would get a suspension for going over the bandwidth limit, even though I was not the one hosting the shared file.

So in summary, it is a shared link, that links to a folder full of individual folders and files, all of which I could download, except for the folder that was 30ish GB. The only way to download this folder required me to go incognito and not log in when prompted by Dropbox. Hence, why I think it is my account that is messed up, because I was able to download large folder when my account was not associated to the download request.

Hannah
Dropbox Staff
3 days ago
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Hey Jazdude, since this is an issue that will require access to info specific to your account, which we don't have here on the Community, can we send you an email?
- Jazdude
  New member | Level 2
  3 days ago
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  Hello Hannah, yes, please send me an email. Thank you!
  - Hannah
    Dropbox Staff
    3 days ago
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    Sure thing, Jazdude, I just reached out to you, so I'll see you there!

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Now what?","id":"message:828294","revisionNum":2,"repliesCount":12,"author":{"__ref":"User:user:1909169"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:828294"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828294"},"body@stripHtml({\"truncateLength\":200})":" I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox? Why is thi...","body@stringLength":"386","rawBody":"

I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox?

Why is this happening? I am not the owner of the files I am trying to download, and I am pretty sure the owner of the files pays for the service, so why is this happening?

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, please read the test Hannah suggested that worked, and then read my last message.

I am not sharing any links myself. I am trying to download a link sent to me. As suggested by Hannah, I logged out of Dropbox, used incognito mode ( which I don't think was necessary ), and downloaded the exact same file that I have been having problems with. It downloaded just fine and because I wasn't logged in, there was no account to suspend, so that didn't happen either.

The link was shared to me by a client, I get an error any time I try to download the entire folder that was sent to me, so I went through and was downloading the individual folders inside of the folder that was shared directly with me. I was able to download all of the folders and files inside of the folder except for the biggest one. Anytime I would attempt to download the biggest folder it would let me start the download, but at the every end the download would be cancelled and I would get a suspension for going over the bandwidth limit, even though I was not the one hosting the shared file.

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Now what?","moderationData":{"__ref":"ModerationData:moderation_data:828656"},"body":"

Hey Jazdude, since this is an issue that will require access to info specific to your account, which we don't have here on the Community, can we send you an email?

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Hey , since this is an issue that will require access to info specific to your account, which we don't have here on the Community, can we send you an email?

Hello Hannah, yes, please send me an email. Thank you!

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Hello , yes, please send me an email. Thank you!

Sure thing, Jazdude, I just reached out to you, so I'll see you there!

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Sure thing, , I just reached out to you, so I'll see you there!

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Dropbox public links have been suspended for generating excessive traffic. Now what?

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