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TXMedStudent
Explorer | Level 4
8 years ago
Solved

Dropbox CONSTANTLY Syncing/Indexing on Mac

Hey everyone, 

 

I've got a mid-2012 Retina MacBook Pro that I've been using Dropbox on. However, for the past 3 months, my dropbox app has been completely non-functional and I have not been able to sync anything. I've tried resetting Dropbox permissions, my computer's permissions, I've tried those code lines posted in Dropbox, and I've removed all the files with incompatible names. I'm desperate for a solution. Please help!

  • Ive been using Dropbox for several years but a few months ago set up another mac which syncs to the same dropbox account. Often very very slow - sometimes 15 mins to sync. Suddenly was asked for password to update permissions - did this and had to watch as all 500,000 files were re uploaded - took 3 days.

     

    It then asked me again several days later (which I did not do) but then made contact with Dropbox help. They told me to unistall and reinstal the app. I did and of couse went thru the same uploading of 500,000 files - another 3 days. They looked thru and found I had symlinks which I dont know how they got there but eventually again with help I moved them.

     

    However when speaking to another Dropbox 'help' person he told me, a lot - and I mean thousands and thousands - had bad file names - starting with an '*' and  a '•'. So  I changed them. Not only did the original machine have to re upload and delete the changes but of course the second machine had to then download all the files. This time I couldnt work for three days as I couldnt get into any of the files that were redownloading! Its all been a bit of a nightmare but Im hoping all is calm and working better. Does seem to be a lot 'indexing' going on still but Im watching patiently!!! 

     

    Will say that the Dropbox help team are very good and quick to respond on 'chat'.

     

    My upload and download speeds varied a lot and one day it took over 24 hours to sync 200,000 files. They say the smaller files are synced first so I m guessing alot of the the larger files were last to be synced so took much longer.

     

    Hope some of this helps!

19 Replies

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\n

I copy edit a newsletter six times annually and have always found the interface between Dropbox and my IMac 17,1 challenging and, well, clunky. Now, however, I have no access either to the current files or to the rest of the team. Apple tech support indicates that my computer is fine, although I know that others have faced issues after installing the new MAC OS, Monterey 12.6.3.  I have followed the help center steps available on Dropbox, but the situation is unchanged.

\n

 

\n

I am incredibly frustrated, including with the inability to access any tech support from Dropbox, but am hoping there will be someone in the community who can help. Please! I will be grateful for any help you can give.

\n

 

\n

P.S. I have no idea if the label I selected is the right one. Guess I need help there, too!

\n

 

\n

I copy edit a neighborhood newsletter 6 times annually and have always found the interface between my iMac 17,1 and Dropbox to be challenging. Now, however, none of the current files I need or access to the newsletter team are available to me. I understand that the new version of the Mac operating system, Monterey 12.6.3 may have complicated an already challenging situation and have taken the steps suggested in the Dropbox help center, but there has been no change. Apple tech support indicates that the problem is not with my computer. I am incredibly frustrated, including with not being able to access tech support from Dropbox, and hope someone out there can help. Help!

","body@stringLength":"1553","rawBody":"

 

\n

I copy edit a newsletter six times annually and have always found the interface between Dropbox and my IMac 17,1 challenging and, well, clunky. Now, however, I have no access either to the current files or to the rest of the team. Apple tech support indicates that my computer is fine, although I know that others have faced issues after installing the new MAC OS, Monterey 12.6.3.  I have followed the help center steps available on Dropbox, but the situation is unchanged.

\n

 

\n

I am incredibly frustrated, including with the inability to access any tech support from Dropbox, but am hoping there will be someone in the community who can help. Please! I will be grateful for any help you can give.

\n

 

\n

P.S. I have no idea if the label I selected is the right one. Guess I need help there, too!

\n

 

\n

I copy edit a neighborhood newsletter 6 times annually and have always found the interface between my iMac 17,1 and Dropbox to be challenging. Now, however, none of the current files I need or access to the newsletter team are available to me. I understand that the new version of the Mac operating system, Monterey 12.6.3 may have complicated an already challenging situation and have taken the steps suggested in the Dropbox help center, but there has been no change. Apple tech support indicates that the problem is not with my computer. I am incredibly frustrated, including with not being able to access tech support from Dropbox, and hope someone out there can help. Help!

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Now, however, I have no access either to the 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Dropbox not syncing with iMac.","moderationData":{"__ref":"ModerationData:moderation_data:670763"},"body":"

Hi Myrna1, let's jump right into this! 

\n

 

\n

You mentioned that the files you need aren't available to you, but we don't have much info on our end about this. Can you elaborate a bit? 

\n

 

\n

Is the Dropbox app up and running, and if so, what is the current syncing status of the app? If you open your Dropbox folder locally, are you able to locate your files? 

\n

 

\n

Let me know more, and we'll take it from there!

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Hi Megan,

I have no current files. The only files available to me are for past issues. It also does not link me to other members of the team.

 

I don't know what you mean by the \"current syncing status,\" but am guessing that Dropbox is not syncing with my IMac.

 

I'm sorry that I can't provide more information!

 

Myrna

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Hi Myrna1, can you try to do a quick re-install, using this link? 

\n

 

\n

As for the app's syncing status, we need to check if it's up to date. You can click the Dropbox icon in your menu bar, next to your WiFI. The sync status will display at the bottom of the window that appears. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":8,"postTime":"2023-03-23T17:27:36.191-07:00","lastPublishTime":"2023-03-23T17:27:36.191-07:00","metrics":{"__typename":"MessageMetrics","views":3251},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:670755/message:670824","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1718053":{"__typename":"User","id":"user:1718053","uid":1718053,"login":"Marcos12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-25T12:41:42.945-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1718053"},"ModerationData:moderation_data:694286":{"__typename":"ModerationData","id":"moderation_data:694286","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:694286":{"__typename":"ForumReplyMessage","uid":694286,"id":"message:694286","revisionNum":1,"author":{"__ref":"User:user:1718053"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:670755"},"conversation":{"__ref":"Conversation:conversation:670755"},"subject":"Re: Dropbox not syncing with iMac.","moderationData":{"__ref":"ModerationData:moderation_data:694286"},"body":"

I have the same problem, My dropbox in my iMac can't synchronized.

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Hey Marcos12, I hope you're doing well!

 

Would you be able to share some additional info with us, and tell us what exactly is happening and the steps you've followed so far? 

 

Let us know more, in regards to the device's OS, syncing status, and version of the app that you're using. Also, when did this start happening?

 

Keep me posted! 

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My dropbox is stuck indexing and I still have a solution. Thanks

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Hey Marcos12, I hope you're doing well! 

\n

 

\n

Did you have a chance to check for my previous response, asking for some additional info? 

\n

 

\n

Let me know more! 

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Hi Myrna1, thank you for reaching back to us, I hope you enjoyed your weekend!

\n

 

\n

Is it possible that your app is connected to a different Dropbox account, than the one you used when editing the content? 

\n

 

\n

You can check the app's preferences, then under Account, in order to see the email address linked to it. If I were you, I'd also use the events page, just to check what had last happened to the account. 

\n

 

\n

That'll help you get an idea as to when the content was added, or deleted. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

\n

 

\n

You also mentioned that you're all using separate Dropbox accounts, therefore you wouldn't need for the team leader to contact our Team, could also contact our Support, if you're on a paid plan. 

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