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Forum Discussion
Dropbox isn't syncing files between my old and new Windows computer.
Three days ago, I added Dropbox to a new ASUS Zenbook (Windows 11). Since then, no files have been updated on the ASUS although I have changed files on an old (Windows 10) Dell XPS.
I tried uninstalling/reinstalling Dropbox on the ASUS, which erased/restored the Dropbox folder, but the files are still 3 days old. The Dropbox icon in the ASUS taskbar says the files are up to date. But they are not.
Likewise, any changes or added files I make to ASUS Dropbox do not show up on the Dell.
On both computers, the Dropbox file is stored on the local desktop (not on OneDrive).
I have added exceptions to my firewall (although it has allowed restoring the 3-day old Dropbox folder) but I cannot get recent file changes.
From https://help.dropbox.com/sync/check-sync-status
"How to sync a file or folder
...
3. Right-click the file or folder.
4. Click Sync next under Quick Actions."
I do not see Quick Actions. So, I tried "View on Dropbox.com" for 2 recently changed files. This showed the files as they were before I made changes from the Dell 2-3 hours ago. These match the old version I see on the ASUS.
Because sync is not working, I must resort to copying files via a thumb drive.
Please HELP!
[removed per Community Guidelines]
- Nancy
Dropbox Staff
Thanks for posting on our forum today, Fred O.!
The files that you’ve added/updated via your old Windows 10 device, can they be found on your Dropbox account online?
Can you clarify what’s the syncing status and app version of the Dropbox app on your older computer?
We can further check this after that.
Thanks for your msg. The Dell exe file is ver. 212.4.5767.0 and it seems not to be syncing. There is no Dropbox logo on the taskbar. Also, the 3-day old exe file on the ASUS has the same version no.
I just logged-in to the website and the newest files there are from 16 Nov --- 3 days ago. So, the problem lies with my old Dell, which stopped syncing when I installed DB on the ASUS.
You have helped me find the source of problem. Thank you.
Here's a bit of history, which shows how the problem occurred. Before I got the ASUS, I had DB on 3 computers (the limit for a basic account). These were and old Win 10 desktop, the Dell Win 10 laptop and my wife's MacBook Air. Dropbox told me I could have only 3 computers, so I decided to temporarily disconnect the desktop. But apparently, I clicked the wrong control, and it is the Dell that was disconnected. I just checked the desktop, and its files seem to match the ASUS and the those on the website. Also, the DB logo is on the taskbar, and it says, "Up to date".
So how to disconnect the desktop & reconnect the Dell temporarily until I get the ASUS fully setup?
--- Fred
