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Forum Discussion
HrdcorECW1637
11 months agoNew member | Level 2
Dropbox for macOS syncs when the app is closed - what can I do?
*I'm copying and pasting my final reply to Dropbox support, who told me to come here - Dropbox syncs on Mac even when the app isn't open.*
Dropbox should only sync WHEN THE APP IS OPEN. You hav...
Hannah
11 months agoDropbox Staff
Hey HrdcorECW1637, thanks for taking the time to post here.
Indeed, what you've described is the expected behavior with File Provider.
The workaround is to pause syncing, before you close the app and then unpause it, when you wish to continue syncing.
However, your comments have already been passed along to our team, so we appreciate your feedback.
If you have any questions, let us know.
- DianaG1311 months agoNew member | Level 2
It's not just macOS that's doing this, it just did it to me on windows 10. After YEARS of having the app turned off because I had files I didn't want synced, your app just ran itself WITHOUT MY PERMISSION and wiped those files completely from my harddrive, replacing them with my cloud files. I am LIVID. I have no way to recover those files because you guys failed to program your app properly.
- Hannah11 months agoDropbox Staff
Hey DianaG13, I'm sorry to see that you're having issues with the Dropbox desktop app.
The issue described in the OP is actually specific to macOS computers, but let's see what might have happened in your case.
You mentioned that the files were wiped from your hard drive and were replaced by your cloud files, can you give us some more clarifications on this?
Also, was there some kind of change on the computer before this happened? Like an OS update or something similar?
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