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Forum Discussion

TAS_01's avatar
TAS_01
Helpful | Level 5
4 years ago

Dropbox desktop app slow syncing team wide.

Our Dropbox Team Account has degraded Performance today. Our full Team (remote and office) has only around 300 Kbits Download Speed. We have around 22 TB in Multiple Teamfolders. Has anyone the same...
Desktop
Download
Sync
Web
  • mStern's avatar
    mStern
    4 years ago

    Solved for me right now, as I seem to get routed via TXL Pop hub now. Issue occured when I was connected to FRA.
    Thanks a lot techstaff! 👍

TAS_01's avatar
TAS_01
Helpful | Level 5
4 years ago

 

  • Hunter's avatar
    Hunter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey TAS_01, and welcome to our Community!

    Your download/upload speeds, are handled by your ISP, and your web browser application, and is out of our control.

    Have you tried switching browsers, or clearing your browsers cache.

    You could also try using an incognito window, in case you have any extensions or plugins, slowing the speed down.

    Let us know how it goes.
    • E_Fuks's avatar
      E_Fuks
      Helpful | Level 5
      4 years ago

      Hello,

       

      so multiple Dropbox User experiencing this issue (even not knowing each other, working for different companies ), because we all are at the same ISP? 

      Also Internetspeed is good, other services like ondrive are working fine. 

      Also nice to know, we are experiencing this issue, even our staff are working from home with different ISP to what we use in the HQ, where whe have the same issues. 

      • TAS_01's avatar
        TAS_01
        Helpful | Level 5
        4 years ago

        Dropbox Support send us an debug link:
        https://dropbox-debug.com/

        as expected, the results are very poor and strongly deviated from the normal state

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