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mx's avatar
mx
New member | Level 2
7 years ago

Dropbox Badge not showing in Office 365

Hi - we have an enterprise MS Office account (MS Office 365 ProPlus) and a Dropbox Business Account The Dropbox badge is no longer showing in any Office product. - The files are stored in my Busine...
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  • Jane's avatar
    Jane
    7 years ago
    Hey pedmunds, thanks a lot fo your ongoing cooperation while you were working with my colleagues! 
     
    I’m just going to update this thread for future reference, as other users experiencing this issue may have a look at the solution that worked for you. 
     
    Our higher level technician recommended that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files. Here are the steps to go about with this option: 
     
    #1. Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    #2. Click on the :gear: icon & then select "Preferences".
    #3. Select the Account tab 👤 . 
    #4. Click the "Unlink" button in the Account tab.
    #5. Your Dropbox will then prompt you to re-enter your account information.
     
    Your account will then take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity. (Extra tip: You may need to restart your device once!)
     
    Cheers! 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey mx!
 
Initially, can you please check if you have the latest stable version installed (51.4.66). Keep in mind that a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to Early Releases in your online account settings. For this reason, I’d kindly suggest that you turn this off and install our stable build. 
 
Something else to ensure is that your Dropbox status shows as "Up to date” and that you have the Dropbox badge enabled. I’d also recommend having a look through this checklist and see if any of those do the trick for you. 
 
Let me know if you’re still having some trouble with it or if you have any more questions! 
StewartHippie's avatar
StewartHippie
Explorer | Level 4
7 years ago

Hi @Lusil,

 

I have confirmed that I am on a stable build (53.4.67) and am not seeing Dropbox Badge.


Can you advise?

 

Joshua

    • StewartHippie's avatar
      StewartHippie
      Explorer | Level 4
      7 years ago

      Hello Lusil,

       

      I can confirm that my computer and the document meet all of the requirements for Dropbox Badge, and I have tested turning it to 'Never Show' and back to 'Always Show' in the preferences. For Excel and Word the Dropbox add-in is enabled. I saw the Badge yesterday, but it appears that my Office Apps updated during the off-hours as I had pop-ups for both detailing new features.

       

      What other troubleshooting steps can I try to enable the badge? I cannot prompt it to appear by logging into the document from a second computer. Is there a way to force this to open?

       

      Thanks,

      Joshua

      • StewartHippie's avatar
        StewartHippie
        Explorer | Level 4
        7 years ago
        Hello again Lusil,

        I just confirmed with all of my coworkers that some kind of Office 365 update was pushed to our devices last night, our MS Office Apps all state "Office 365" on them, and we have 0 functionality for the Dropbox Badge.

        Please advise on the best course of action.

        Thanks,
        Joshua

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