You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Jeff A.11
3 years agoHelpful | Level 5
Dropbox app stuck syncing after Mac update
After following the process to enable the "new" dropbox, files (709.4 MB) seem to have been moved as expected to ~/Library/CloudStorage/Dropbox. However, after updating one of the files...Dropbox con...
ginodimeo
Helpful | Level 7
Seriously regretting the upgrade, syncing and designating files as online/available offline is horribly glitchy and causing me serious headaches with a crushing deadline looming. Anyone else hating this?
Mary Ann
2 years agoExplorer | Level 4
This is really scary. i'm finishing a PhD and I cannot deal with glitches! Are we FORCED to upgrade?
- ginodimeo2 years agoHelpful | Level 7
I'm not sure. I only did it because it said it improved integration with the new OS. If you haven't done it yet – don't!
- ginodimeo2 years agoHelpful | Level 7
It's now pretty much unusable with a crushing deadline looming. As well as completely destroying my internet connection. Great work Dropbox.. How do I go back to the previous version?
- Jeff A.112 years agoHelpful | Level 5
From what I have (at least so far) been able to determine, the issue I (and apparently others) am experiencing is not related specifically to the Dropbox app version but rather to the so-called upgrade to (as Dropbox puts it) "Dropbox for macOS is now ready. Update Dropbox to use it on the latest version of macOS." As long as that updated process IS NOT FOLLOWED, Dropbox seems to continue to operate properly. (The "update" mentioned moves the location of the local Dropbox folder from ~/Dropbox to ~/Library/CloudStorage/Dropbox, after which the constant syncing issue develops.)
In my case, I created a small script that removes all the Dropbox-related files (those I was able to find), after which doing a clean/new Dropbox installation will create a "normal" operating environment (ie. without the Dropbox local folder being moved). My Dropbox version is currently showing as 168.4.4802, and I HAVE NOT elected to to the suggested "Dropbox for macOS" update, and everything is functioning normally, albeit an annoying red flag on the Dropbox Finder menu icon, imploring me to make the problematic upgrade. (But you can select "Get started" at the upgrade prompt, then cancel, and the flag goes away...at least for a while).
I'm not sure if this forum offers a way to contact/message a user directly, to exchange email addresses, but would be happy to (in whatever way might work) send the script to you should you wish to give that "solution" a try.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!