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Forum Discussion
Dropbox app doesn’t open directly when opening links from Messenger
I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook Messenger it gives me...
Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
I have now tested both Spotify and Reddit with links sent in Messenger - which both uses an ”Open App” function - and those work as expected. But Dropbox doesn’t.
I tried creating a new Dropbox link myself (the one I received last was from a customer), and it has the same error. I tried several apps: Notes, Google Keep, Whatsapp, Slack and Messages, and the Dropbox link successfully opens the Dropbox app from there.
The conclusion is that something is wrong with the connection between Messenger and Dropbox. Don’t quote me on this, but I believe Spotify used to have the same issue specifically in Messenger, so there might be something Dropbox devs have overseen in this particular app.
It is VERY important that opening links inside the Dropbox app works from all the common communication apps (Messenger, Whatsapp, Slack, Teams) on all iOS devices without having to deal with any special integrations, as communication with customers is very common in these cases.
I tried creating a new Dropbox link myself (the one I received last was from a customer), and it has the same error. I tried several apps: Notes, Google Keep, Whatsapp, Slack and Messages, and the Dropbox link successfully opens the Dropbox app from there.
The conclusion is that something is wrong with the connection between Messenger and Dropbox. Don’t quote me on this, but I believe Spotify used to have the same issue specifically in Messenger, so there might be something Dropbox devs have overseen in this particular app.
It is VERY important that opening links inside the Dropbox app works from all the common communication apps (Messenger, Whatsapp, Slack, Teams) on all iOS devices without having to deal with any special integrations, as communication with customers is very common in these cases.
harrydbx
Dropbox Engineer
Dropbox EngineerHi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
