We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

jgertler's avatar
jgertler
New member | Level 2
6 years ago

Do members of a shared folder get a notification that a file has been added?

I've shared a dropbox folder with 12 other people. If I upload a file to the folder, do I have to email everyone I shared the folder with or do they get a notification that a file has been added to the folder?

FAQ
Share
Shared Folders
  • Lusil's avatar
    Lusil
    6 years ago
    Hi there jgertler, 
     
    Depending on the settings that users have set for their account, they’ll receive the relevant notification. You can find more info regarding desktop and mobile notifications here and email notifications here. 
     
    More specifically though, if you’re referring to email notifications, please note that members won’t get a notification every time a file is added to the shared folder. However, if they have set to receive a notification via email for Activity in shared folders, they’ll receive it on a weekly basis. 
     
    Let me know if you have any other questions!
  • toddmorgan's avatar
    toddmorgan
    New member | Level 2
    5 years ago

    How to notify a member or members of a new file uploaded into the shared folder?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey there toddmorgan, thanks for posting!

       

      I've merged your post here as it seems you have a similar question to the OP. When you have the chance, please check out the info provided above and let me know if you have any questions.

       

      Cheers!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there jgertler, 
     
    Depending on the settings that users have set for their account, they’ll receive the relevant notification. You can find more info regarding desktop and mobile notifications here and email notifications here. 
     
    More specifically though, if you’re referring to email notifications, please note that members won’t get a notification every time a file is added to the shared folder. However, if they have set to receive a notification via email for Activity in shared folders, they’ll receive it on a weekly basis. 
     
    Let me know if you have any other questions!
    • S_B_P's avatar
      S_B_P
      New member | Level 2
      5 years ago

      Is there a way to change this setting to be able to notify via email whenever there is a change in the shared folder instead of weekly?

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey S_B_P, thanks for joining the discussion here!

        At the moment, there isn't an option to change the frequency of this notification. 

        Since this isn't currently a feature, perhaps you could share this idea here. Other users will be able to upvote and share their interest in the idea too.

        Sorry that I couldn't help more with this, but do let me know if you have any other questions.

        Thanks!

    • BlackBird11's avatar
      BlackBird11
      New member | Level 2
      3 years ago

      Is there a way to notify them? Like a group text or something for all the users that have access to that one folder? Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi BlackBird11, currently, there isn't a direct method to inform users of a new file in a shared folder. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!