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selkie19's avatar
selkie19
Explorer | Level 4
2 years ago

Desktop app is stuck at indexing for days

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!...
Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, selkie19.

     

    Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey selkie19, sorry to hear about this.

 

Can you please try fixing your hardlinks and permissions as outlined here?

 

If syncing gets stuck at the exact same number of files again, please send us a screenshot of the app's status as shown in your menu bar so that we can have a visual too.

 

Thanks!

  • selkie19's avatar
    selkie19
    Explorer | Level 4
    2 years ago

     Thank you Walter. I did both the hardlinks and permissions. Still indexing at the same number.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshot, selkie19.

       

      Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

      • selkie19's avatar
        selkie19
        Explorer | Level 4
        2 years ago

        I have done those too, just re did them. Now has switched to synching! Cautiously optimistic. Says Dropbox is now up to date. I'm doing this for my wife so I'll have her check to make sure everything is dandy. Thanks so much for the support!

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