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David W.136's avatar
David W.136
Helpful | Level 6
2 years ago

DB has full disk access, but won't sync - MacOS Ventura 13.3.1

DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. ...
Desktop
Mac
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What version of Dropbox is it? 

 

And poss a simple one, but did you try a reinstall of Dropbox? Its possible the data base is corrupt

  • David W.136's avatar
    David W.136
    Helpful | Level 6
    2 years ago

    Thanks, Mark.

     

    I haven't tried a reinstall because it sounds drastic, at least going by https://help.dropbox.com/installs/advanced-reinstall. I have many hundreds of GB of files, and I depend on DropBox, so I'm avoiding reinstalling until all other possibilities are exhausted.

     

    My DB version is v173.4.6706

     

    Thanks again...

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey David W.136, thanks for bringing this to our attention.

       

      What's the current sync status, when hovering over the Dropbox icon in your menu bar?

       

      Also, if you try and move one of those files out of the Dropbox folder and then back in, does that help it sync?

      • rhettk's avatar
        rhettk
        New member | Level 2
        2 years ago

        I am experiencing the same here.  Some files sync, yet the Dropbox app is stuck "syncing" 1 file and not progressing.  MacOS Ventura 13.3.1(a) with latest Dropbox app.  I've reinstalled the app and it's still not finalised the last remaining file.  

         

        How can I identify which file is not syncing?  Why can't the client give any further detail so that I might be able to troubleshoot it?

         

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