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Forum Discussion
'Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help' error
Hi guys,
Our company account has been suffering from a "Copy Link" failure issue for months.
The symptom is we can't use the "Copy Link" function.
Every time the user inside the enterprise plan tries to use the "Copy Link" function, then the system will say: "Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help".
The service team said they were investigating the issue.
But still no solutions.
Does anyone have any idea about this?
Hi Hannah,
Thank you for your reply.
ticket number of the communication：
Ticket #22433632: Dropbox Support Chat
Ticket #22417501: Dropbox Support Chat
CJ
- Hannah
Dropbox Staff
Thanks for the ticket numbers, CJ.
From what I can see, your second ticket closed, as you didn't reply back to the agent with the info they requested.
Even though the ticket is closed, can you try replying back to that email, to open a new follow-up ticket?
That way our support team will be able to assist you directly.
Within the last 24hours, I've been getting this error message when trying to create a new share link or copy share a link which has already been generated?
"Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help." - this is the exact error message. Refreshing does nothing and there's just no answers that directly link to this currently. Have not a received an email detailing if it was a ban or anything else.Any ideas or solutions?
Yes, have tried chrome, incognito mode on chrome, firefox and edge.
Dropbox app on Mac also produces the same error. No amount of refreshes has solved the issue.
Hi Guys
A few of my users are getting a "Can't Display Link" error when I Share files with them.
It seems to share OK from my end, but when they try click on the email link, they get the above error.
Any ideas ???
- Megan
Hey there, tombell666, let's jump right into this!
If you try to share a folder, or a link on your end, you don't get any specific errors, do you?
Does this happen with every single content you share with them? Could you send us, a few screenshots of the errors the members get when they open your shared files?
Keep me posted!
For some reason, Dropbox is not allowing me to create a shareable link for one of my writing samples. It's just an average PDF. It is not that large of a file. I'm able to create shareable links for other files in my Dropbox, just not this one. Each time I try, I get the message: "Couldn't copy, but it might be a fluke. Try reloading the page or ask us." I have tried deleting the file then reuploading it and reuploading the page, but nothing works. Any suggestions?
Have you tried editing the file, renaming it and uploading again?
Was this ever resolved?
I would be most grateful for some help. I am getting frustrated trying to copy a folder link.
"Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help."
Why do I see this?
Can anyone help? On the Admin console, I am trying to view the content. This error happens? I have tried this on firefox and edge. same issue
Is this fixed, because we're also having the same problem here right now.
@megan have got any solutions for this?
- It’s a nightmare! 😞
- Megan
Hey guys, thanks for posting to our Community!
Can you give me some additional info, please?
Do you still notice the same behavior? Have you tried multiple browsers, and also clearing your cache?
Let me know more!
