You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
6 months ago

Clients are complaining about a barely visible link to download the files in a DropBox Transfer

Good morning, I've been using Dropbox Transfer for at least a couple of years now, preferring it over WeTransfer to send my completed work to clients. Until some time ago, everything was fine, and the clients received everything without any problems.

 

Recently, however, my clients are struggling to find the link to download the content of the Transfers, as they get confused by Dropbox asking for an account or at least registration. In reality, at the bottom of the popup, there is a very small message where it is possible to download the Transfer content without having to register or log in.

 

Well, I'm starting to feel a bit dissatisfied with this service. I'm a paying customer and I use Dropbox Transfer to allow quick downloads of what I sell, which are my files.

 

Why does Dropbox make it complicated to achieve this?

Couldn't it be made clearer?

 

Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi cloudres, thanks for bringing this to our attention.

     

    We appreciate the feedback on this matter. 
     
    We take all comments into consideration when improving the Dropbox site and services.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!