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TK76's avatar
TK76
Explorer | Level 4
10 months ago

Cant share files or folders.. - Violation of Dropbox’s TOS

Hello,

I've been having trouble sharing a file or folder for days I always get the message:

 

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.


I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work. 

 

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  • Megan's avatar
    Megan
    9 months ago

    Hey Angelines, have you checked the correct Dropbox account, along with your spam/junk folder? 

     

    I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey TK76, thanks for reaching out to us.

     

    Can we send you an email, so we can take a closer look into this issue for you?

     

    Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Sorry to hear about this, Angelines.

       

      Can we send you an email, to look into this internally?

  • Angelines's avatar
    Angelines
    Explorer | Level 3
    9 months ago

    Can’t share file or folders and getting the below message:
    We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

    Neither chat or community subject can help.

    Cannot wait any longer as I use dropbox everyday at work.

     

    Thank you.

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