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TK76's avatar
TK76
Explorer | Level 4
9 months ago

Cant share files or folders.. - Violation of Dropbox’s TOS

Hello, I've been having trouble sharing a file or folder for days I always get the message:   Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms...
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  • Megan's avatar
    Megan
    8 months ago

    Hey Angelines, have you checked the correct Dropbox account, along with your spam/junk folder? 

     

    I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Angelines.

 

Can we send you an email, to look into this internally?

Angelines's avatar
Angelines
Explorer | Level 3
8 months ago

Of course, please do asap.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks, Angelines! You've got mail. 🙂

    • Angelines's avatar
      Angelines
      Explorer | Level 3
      8 months ago

      I have not received your email, please can you resend?
      Thank you

    • Angelines's avatar
      Angelines
      Explorer | Level 3
      8 months ago

      I have not received your email, please can you resend?
      Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey Angelines, since you didn't receive the original email, let's try something different.

         

        Have you tried to contact Dropbox Support directly for this?

         

        You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other". It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

        Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

         

        Let me know more!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Angelines, have you checked the correct Dropbox account, along with your spam/junk folder? 

     

    I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

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