We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Phastraq's avatar
Phastraq
New member | Level 2
11 months ago

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time. I recently tried to share a new folder and got the message: "We’ve suspended your sharing...
Error Messages
Share
Shared Links
  • Hannah's avatar
    Hannah
    11 months ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

vladix's avatar
vladix
New member | Level 2

Hello!

I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

Thank you!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi vladix, thanks for posting here! 

 

We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

 

Reply back to me, and we'll take it from there! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!