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Phastraq's avatar
Phastraq
New member | Level 2
2 years ago

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time. I recently tried to share a new folder and got the message: "We’ve suspended your sharing...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Phastraq, thanks for reaching out to us.

 

Can we email you directly, so we can take a look into your issue?

 

Let me know.

vladix's avatar
vladix
New member | Level 2
3 months ago

Hello!

I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi vladix, thanks for posting here! 

     

    We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

     

    Reply back to me, and we'll take it from there! 

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