We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Phastraq's avatar
Phastraq
New member | Level 2
11 months ago

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time. I recently tried to share a new folder and got the message: "We’ve suspended your sharing...
Error Messages
Share
Shared Links
  • Hannah's avatar
    Hannah
    11 months ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

Rezvan2000's avatar
Rezvan2000
Explorer | Level 4

Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Rezvan2000! Usually, banned links occur for one of these reasons. 

 

I can log a ticket for you though, to check this further.

  • Rezvan2000's avatar
    Rezvan2000
    Explorer | Level 4
    10 months ago

    Yes, please do.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi again, Rezvan2000! You should have a new email from me. Please reply back, when possible.

      • lucasd's avatar
        lucasd
        Explorer | Level 3
        10 months ago
        Hi,

        I am experiencing this issue as well. None of the reasons listed in that page would apply to me to my knowledge, though I don’t know how to check my bandwidth limit. Please email me directly about this.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!