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Forum Discussion

mkmr484's avatar
mkmr484
Helpful | Level 6
3 years ago

Can't install dropbox

Hello developers, I am unable to install new version of dropbox. My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO Before it was correctly but now it is not showing in System Tray and also not sync...
desktop
Dropbox Basic
Install
sync
Windows
  • mkmr484's avatar
    mkmr484
    3 years ago

    I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Brno, thanks for bringing this to our attention.

 

Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?

  • Brno's avatar
    Brno
    Explorer | Level 3
    2 years ago

    Now, I tried to clean both registry and directories from all of Dropbox, restart PC, and tried to install it again... Anew nothing...

     

    But I have Dropbox update log ( DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished ), can I send it to you ?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, Brno.

       

      If you have any antivirus, VPN, firewall, proxy, etc. that might be blocking the Dropbox app, can you also try to disable those temporarily, to see if it helps?

      • Brno's avatar
        Brno
        Explorer | Level 3
        2 years ago

        Nothing is blocking install Dropbox, and I try to install FULL install - it means, I needn't download any part data to install... Install file has size about 180MB. Nothing's changed in system before I try to re-install Dropbox, it worked many years...

         

        I have file "DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished" after one try to install...

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